PDPA

Privacy Policy (PDPA Malaysia)

Joyhomes Tours & Travel Sdn. Bhd.
Effective Date: 23 December 2024

At Joyhomes Tours & Travel, we are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.joyhomes.my or use our travel services.

Joyhomes Tours & Travel Sdn. Bhd. is a registered data user under PDPA, certified by the Personal Data Protection Commissioner of Malaysia.

• PDPA Certificate No: TA-SB18122024-09938
• Registration Code: 1401
• Category: Pelancongan & Hospitaliti (Tourism & Hospitality)
• Valid from: 23 December 2024 to 22 December 2026

1. Who We Are

Joyhomes.my is independently owned and operated by Joyhomes Tours & Travel Sdn. Bhd. We are not managed by or affiliated with any other company. Our company is based in Malaysia and specializes in inbound/outbound tour arrangements and tourism services.

Contact us:

• Email: contact@joyhomes.my
• Phone: +605-692 4306
• Address: 163, Taman Sejati 2, Jalan Lumut, 32000 Sitiawan, Perak.

2. What Personal Data We Collect

Depending on the nature of your interaction with us, we may collect:

• Identification: Full name, passport/IC number, nationality
• Contact: Email, phone number, address
• Travel Information: Tour packages selected, special requests, rooming preferences
• Transaction Info: Billing details (we do not store credit card numbers)
• Technical Info: IP address, browser data, cookies
• Marketing Consent: When you opt in for updates or newsletters

3. Purpose of Personal Data Collection

We collect personal data to:

• Manage your bookings and travel arrangements
• Communicate travel updates, changes, or promotions
• Fulfill legal or regulatory obligations
• Conduct internal analysis and service improvement
• Respond to inquiries or feedback
• With your consent, send marketing materials

4. Disclosure of Personal Data

Your personal data will only be disclosed when necessary, including:

• To hotels, airlines, and transport operators for booking purposes
• To payment gateways for transaction processing
• To IT support providers for system maintenance
• To authorities when required by Malaysian law

We ensure all third parties handle your data securely and in accordance with PDPA requirements.

5. How We Protect Your Data

We implement appropriate security measures including:

• Secure data servers and backup protocols
• Access restrictions and confidentiality practices
• Regular system checks and IT safeguards

6. Retention of Data

We keep your personal data only for as long as necessary to fulfill the purposes stated or to comply with legal and regulatory requirements.

7. Your Rights under PDPA

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction or updating of your personal information
• Withdraw consent (if previously given for marketing)
• Limit processing of your personal data for direct marketing

To exercise these rights, please email us at contact@joyhomes.my with the subject “PDPA Request.”

8. Cookies & Analytics

9. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be posted on our website with the effective date.

10. Contact Us

If you have any questions about this policy or your personal data, please contact:

• JOYHOMES TOURS & TRAVEL SDN. BHD.
• Company Address: 163, Taman Sejati 2, Jalan Lumut, 32000 Sitiawan, Perak.
• Company Contact: +605-692 4306
• Email: contact@joyhomes.my