Privacy Policy

Introduction

JOYHOMES TOURS & TRAVEL SDN. BHD. (“the Company”) is committed to safeguarding your personal data in compliance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

Collection of Personal Data

We collect personal data to provide and enhance our services. The types of personal data we collect include:

• Personal Identification Details: Full name, date of birth, nationality, passport or identity card information and Tax Identification Number (“TIN”) for E-Invoicing compliance.
• Contact Information: Home or billing address, email address, telephone number.
• Travel Preferences: Airline, seating, hotel, and room preferences; dietary requirements; health issues relevant to your travel arrangements.
• Financial Information: Credit or debit card details, bank account information.

We may also collect information about your travel companions. Please ensure you have their consent before providing their personal data to us.

Purpose of Collecting Personal Data

Your personal data is collected and processed for the following purposes:

• Service Provision: To facilitate travel bookings, process payments, and provide related services.
• Communication: To send booking confirmations, travel updates, and respond to inquiries.
• Legal Compliance: To fulfill legal and regulatory requirements.
• Marketing: To inform you about promotions, special offers, and updates, subject to your consent.

Disclosure of Personal Data

We may disclose your personal data to third parties, including:

• Service Providers: Airlines, hotels, transport companies, and other entities involved in your travel arrangements.
• Financial Institutions: For payment processing and fraud prevention.
• Regulatory Authorities: As required by law or legal processes.

We do not sell or rent your personal data to third parties.

Security of Personal Data

We implement appropriate administrative, technical, and physical measures to protect your personal data against loss, theft, and unauthorized access or disclosure.

Retention of Personal Data

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Access and Correction of Personal Data

You have the right to access and correct your personal data held by us. To do so, please contact us using the details provided below.hat all requests will be fulfilled.

Consent

By providing your personal data to us, you consent to its processing in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us; however, this may affect our ability to provide certain services to you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• JOYHOMES TOURS & TRAVEL SDN. BHD.
• Company Address: 163, Taman Sejati 2, Jalan Lumut, 32000 Sitiawan, Perak.
• Company Contact: +605-692 4306
• Email: contact@joyhomes.my